FAQs – OPHELYA COSMETICS SRLS

Question: How long does it take to receive my order?
Answer: Orders are processed within 1-2 business days. Delivery within Italy takes 3-5 business days, within Europe 5-7 days, and to the rest of the world 7-14 days.

Question: Do you offer free shipping?
Answer: Yes! Shipping is free for orders over €70 within Italy.

Question: Can I track my order?
Answer: Absolutely. You will receive an email with the tracking number as soon as your order has been shipped.

Question: Do your products contain naturally derived ingredients?
Answer: Yes, our formulas include selected naturally derived ingredients — botanical extracts, precious vegetable oils, and functional cosmetic actives — combined with modern cosmetic ingredients to ensure efficacy, stability, and safety of use.

Question: Are Ophelya products cruelty-free?
Answer: Yes, all our products are cruelty-free and not tested on animals.

Question: Are they suitable for sensitive skin?
Answer: Our products are formulated to be gentle on the skin and are dermatologically tested. We always recommend performing a patch test on a small skin area before full use, especially for particularly reactive skin or known hypersensitivity to specific ingredients.

Question: Where are your cosmetics manufactured?
Answer: All our products are Made in Italy, formulated and manufactured in Italy in compliance with Regulation (EC) No. 1223/2009.

Question: What payment methods do you accept?
Answer: We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Question: Can I modify or cancel my order?
Answer: You can modify or cancel your order within 24 hours of purchase by contacting us via email. After this period, the order may already be in processing.

Question: Will I receive a receipt?
Answer: Yes, you will receive a receipt via email immediately after your purchase.

Question: What is your return policy?
Answer: We accept returns within 30 days of purchase for unopened products in their original condition. For hygiene and safety reasons, we cannot accept returns for opened or used products.

Question: How can I request a return?
Answer: Contact us via email with your order number and we will provide you with return instructions.

Question: When will I receive my refund?
Answer: Refunds are processed within 5-7 business days of receiving the return.

Question: How should I store the products?
Answer: Store the products in a cool, dry place, away from direct light and heat sources. Always close the container tightly after each use to preserve the integrity of the formula.

Question: What is the shelf life of the products after opening?
Answer: The Period After Opening (PAO) is indicated on the packaging of each product with the open jar symbol. We recommend always adhering to this indication to ensure the product's safety and effectiveness.

Question: Can I use multiple products together?
Answer: Yes! Our products are formulated to work in synergy. For a complete routine, first apply the serum (GIMME GLOW or GIMME LIFT) and then the cream (RE-STORE BAVÈ 75%). The serum prepares the skin, and the cream completes the treatment with additional nourishment and comfort.

Question: How can I contact you?
Answer: You can contact us via email at info@ophelyacosmetics.it or through the contact form on the website. We respond within 24-48 business hours.

Question: Do you offer personalized consultations?
Answer: Yes! We are happy to help you choose the most suitable products for your skin's needs. Contact us for a free personalized consultation.